Frequently Asked Questions

You’ve got questions, we’ve got answers. Please read carefully and if you still can’t find the answer to your question, you can contact us. But please read first!!

How It Works

What is LostMyLovey?
How does it work?
Why do I have to be a member to list something?
Why do I have to be a member to contact someone about their lost/found item?
What does it cost to list something on your website?

Lost or Found Listings

What do I do if I lost something?
What do I do if I found something?
What kind of items can I post?
How do I see my private messages?
How do I get my item back?  How do I get the item back to its Owner?
What if I don’t want to give the Finder my address for mailing?
Can I offer a reward for my item?  Can I ask for a reward for finding an item?
If the Finder mails the item back, who pays for the mailing?
I found an item.  Can I just mail you the toy and let you find the owner?
I want to feature my item on the home page.
I don’t see my item listed on the home page.
Can you feature my FOUND item or REPLACEMENT wanted item on the home page?
I posted an item, but I don’t see it on the website.
I need to edit my listing or change the picture on it.
I can’t upload a picture to my listing.

Replacement Wanted Listings

How do the Replacement Wanted listings work?
How do I respond to a Replacement Wanted listing?
Will LostMyLovey find me a replacement?
How will I be notified if someone responds to my post?

Communication Between Owners/Finders

I’ve tried to contact someone about a listing and got no response.  What do I do?
If I respond to a posted item, will the person I’m responding to see my email address?
What if someone contacts me and I feel uncomfortable?
What if someone spams/harasses/threatens me?

Registering, My Profile, My Account, My Listings

How do I register/become a member?
Why do I have to verify that I am 18 or older?
Can I give you more than one email address to contact?
How do I log in?
Why can’t I log in?
Can I change my username?  What is a screen name?
How do I change my password?
I can’t remember my username, can I still sign in?
I can’t remember my password, what should I do?
How do I change the email address for my account?
I found my item.  How do I delete my listing or turn it off?
How do I delete my account?
I don’t seem to be receiving any email from LostMyLovey. What should I do?
Where can I find your Privacy Policy?
Where can I find your Safety Guidelines?
Where can I find your User Agreement?

Social Media, Testimonials, Feedback, and Website Stuff

I want to give you feedback on your website, or I have an idea to make your service better.
I am so happy that your service was able to locate my child’s toy.  How can I say thanks?

Site Abuse

Where can I find LostMyLovey’s rules?
How do I report a violation of LostMyLovey’s rules?
What if I see something that shouldn’t be posted on LostMyLovey?
What are the consequences for breaking LostMyLovey’s rules?


How It Works

What is LostMyLovey?

LostMyLovey is the online lost-and-found for children's toys, accessories and other lost children's items. We reunite kids with their best friends! You can read more About Us, but LostMyLovey was started by a Mom who spent the better part of 5 years looking for her children's loveys as they were lost over and over again in grocery stores, restaurants, and parks. Although she always managed to find them, she kept thinking -- what if someone found it and wanted to give it back, but didn't have any way to figure out who the owner was? Thus, an idea was born.

How does it work?

You can read more on the How Does It Work page, but basically you can post your lost or found item on our website free of charge for 1 year. If someone finds (or owns) the item you've listed, they can contact you to arrange the return of the item.

If you know the item is gone forever and you are looking for another one, you can post a Replacement Wanted request and see if someone knows where to get another one.

Why do I have to be a member to list something?

We know, you have joined a million websites and all you get is another email every week with the latest item on sale. 50% off khakis again!!??!! That's not what we're about. All contact between Finders and Owners takes place in our private messaging system, and only members can use it. This helps us cut down on spam and fraudulent responses, and allows owners and finders to contact each other easily and safely. It's painless, we promise. And we won't spam you. Ever. Okay, we might send you an email ONCE with some important update to our service, but it will definitely not be once a week or even once a month.

Why do I have to be a member to contact someone about their lost/found item?

All contact goes through our private messaging system, and you have to be a member to use it. Imagine the chaos that would reign if we let just anyone send our members an email from a contact form. You would get all kinds of spam, and we know you don't want that. Unless you like cashing $10,000,000 fake checks from Nigeria.

What does it cost to list something on your website?

Nothing! It's absolutely, 100% free to list a lost, found, or replacement-wanted item on our website.

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Lost or Found Listings

What do I do if I lost something?

First step, look through the Found Items to see if someone has found your item and listed it there. If not, you can Post a Lost Item listing. If someone finds your item and sees your listing, they will join our site, and contact you via a private message.

Remember when you post a listing, please do not include your email address, physical address, phone number, child's name or any other personally identifying information, as it will be visible to anyone with an internet connection, and will make you a target of spam or other unwanted contact. If a member needs to contact you, they can do so through our private messaging system safely.

What do I do if I found something?

First step, look through the Lost Items to see if someone has lost your item and listed it there. If not, you can Post a Found Item listing. If the Owner sees your listing, they will contact you via a private message.

Remember when you post a listing, please do not include your email address, physical address, phone number, child's name or any other personally identifying information, as it will be visible to anyone with an internet connection, and will make you a target of spam or other unwanted contact. If a member needs to contact you, they can do so through our private messaging system safely.

What kind of items can I post?

LostMyLovey is primarily designed for children's loveys, those soft, huggable, very-loved, usually ratty and threadbare toys. However, we recognize that loveys come in all shapes and sizes. One of our kids fell in love with a hard plastic cow and took it everywhere for two years! It is okay to post any children's toy such as a stuffed animal, blanket, doll, toy car, etc. or even other children's items such as clothing, bikes, videogames, etc. Just please don't post any grownup stuff like wallets, watches, PalmPilots, iPhones, etc.

How do I see my private messages?

You will be notified via email when you receive a private message. To read or reply to the message, log into our private messaging system and you'll see your messages and any pictures or other attachments there.

How do I get my item back?  How do I get the item back to its Owner?

NOTE: We can’t stress enough how important it is to protect yourself when retrieving your item. Don’t give out any personal contact information unless you feel comfortable with the other party. If you use our private messaging system, your contact information will be private until you choose to reveal it.

The Owner will first try and to coordinate with the Finder, you will give each other your contact information and try to coordinate the best way to return the item. The Finder can return the item by mail, or you can meet at a mutually convenient public location to retrieve the item.

If you are meeting with the Finder, the safest way is to meet in a busy public place such as a coffee shop. Don't agree to meet at the Finder's house, or have them meet you at yours. It's just not safe. LostMyLovey disclaims any and all responsibility if you choose to reveal any identifying information about yourself and/or your child. Please read our important Safety Guidelines for more information.

What if I don’t want to give the Finder my address for mailing?

You can select a mutually convenient public location to meet to retrieve your item, such as a coffee shop.

Can I offer a reward for my item?  Can I ask for a reward for finding an item?

LostMyLovey does not permit rewards on our website. This helps prevent someone from claiming they have found your lost item, just to obtain the reward money. It also keeps someone from holding your item for ransom. C'mon folks, these are children's precious toys we are talking about, not a Cartier watch. Give the item back to its Owner out of the goodness of your heart. If a Finder is trying to extract a reward out of you, report it to us (select "Report Abuse" as the subject).

If the Finder mails the item back, who pays for the mailing?

That's a great question, and it is really up to the Finder and the Owner to coordinate that. If the item is extremely heavy, it would be really nice for the Owner to reimburse the Finder for the shipping cost, but it's not required. Most items will be small enough that it will only cost a few dollars to mail it back. Owners may offer to reimburse Finders for their trouble if they would like to. But only after the lovey is safely back at home. If a Finder is trying to extract a reward out of you, report it to us (select "Report Abuse" as the subject).

I found an item.  Can I just mail you the toy and let you find the owner?

Oh dear, we are imagining a large stack of loveys, children's jackets, books, and skateboards filling up the closet, the shelves, the dog's bed, the fax machine... please don't send us found items. We are simply a classified-ad lost-and-found service. We don't have personnel and staffing to handle lost or found items. It's up to you to connect with each other. Remember, you're helping another parent. Do something you'll feel good about later!

I want to feature my item on the home page.

Once you post a Lost item for the first time, your item will automatically display in the Home Page "Missing" box for 6 months. The items in that box rotate randomly every time the page is refreshed, so your item will be given equal display time with all the other loveys being displayed. Even if you don't see it when you look at the site, someone else may be seeing it on their computer.

I don’t see my item listed on the home page.

Featured items appear on the home page in random order, so you won't see it right away. Try refreshing the page several times. Remember that just because you don't see it, doesn't mean others aren't seeing it either. What you see on your screen at any given moment will be different from what another user will see. The web server grabs a new featured item every time the page is requested, from any computer.

Can you feature my FOUND item or REPLACEMENT wanted item on the home page?

The "Missing" box is really only for lost items. This is sort of like the "milk carton" to get lost items out there to the public as quickly as possible. In the future we may have a feature box for found items, but for now this is what we've got.

I posted an item, but I don’t see it on the website.

Did you post the item in the right section? For example, did you post a Lost item when you meant to post a Found item? Look through the Lost, Found, and Replacement wanted sections. If your Item is in the wrong place, contact us.

When you posted the item, did you click the "Preview" button? If so, you still need to click the Submit button after Previewing to submit your item. Previewing by itself will not post your item to our website.

I need to edit my listing or change the picture on it.

To edit your listings, go to "My Account" at the top of the page and once in your account, click "View My Listings". All your listings will be there for you to edit, delete, update as necessary. You can upload one photo per listing, so to change the photo, click the trash can icon next to your photo first before uploading a new one.

I can’t upload a picture to my listing.

If your picture is larger than 2000 pixels wide or tall, the web server will tell you no. Please try resizing your image in Google Picasa or a similar program, and then you should have no problem. If you are still having trouble uploading a photo to your listing, please contact us for assistance. We'd be glad to help you out! A picture is really so helpful in finding a lovey!

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Replacement Wanted Listings

How do the Replacement Wanted listings work?

Replacement Wanted listings are a little different than Lost and Found listings. Here you can post a listing asking where you can get another toy like what you've lost. Or maybe you are looking to purchase a couple of backups just in case. Other members might also like to know the answers to your questions, so we post the responses as comments under your post, instead of you sending each other private messages.

Remember when you post a listing, please do not include your email address, physical address, phone number, child's name or any other personally identifying information, as it will be visible to anyone with an internet connection, and will make you a target of spam or other unwanted contact. If a member needs to contact you privately, they can do so through our private messaging system safely.

How do I respond to a Replacement Wanted listing?

Just like for the lost and found listings, we ask you to register for our site first to be able to post comments. Once you are registered, you will see a box below each Replacement Wanted listing to submit your comments with.

Will LostMyLovey find me a replacement?

That would be so nice, but we just don't have the personnel to handle that type of request. We are looking upon the good spirit and good will of the internet community to help out a fellow parent in need.

How will I be notified if someone responds to my post?

You will be notified via email if someone posts a comment (response) to your Replacement Wanted post. Comments appear below your item listing on the page. Then you can read the post on our website and even post your own response to their comment.

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Communication Between Owners/Finders

I’ve tried to contact someone about a listing and got no response.  What do I do?

You can attempt to contact them again, but it may be that the Owner no longer wants the item back, or doesn't want to communicate. Whatever the reason, you did your best. You can try contacting us to see if they have an alternate email address and we can attempt to contact them for you. If a Finder posts an item you know is yours and you really want it back, but they aren't responding, contact us and we'll do our best to help. We can't make any guarantees though.

If I respond to a posted item, will the person I’m responding to see my email address?

No. All communication between Owners and Finders goes through our private messaging system, which does not reveal any information other than your member name and your message. So your email address, phone number, and any other private information will not be revealed until you choose to reveal it.

LostMyLovey disclaims any and all responsibility if you choose to reveal any identifying information about yourself and/or your child. Please read our important Safety Guidelines for more information.

What if someone contacts me and I feel uncomfortable?

You never have to reveal any kind of private contact information if you don't want to; our private messaging system keeps your information confidential until you decide to reveal it. If you feel uncomfortable about anyone at any time, just stop communicating with them on our system. You can also "ignore" certain members using the links in our Private Messaging system. If you need help, contact us.

What if someone spams/harasses/threatens me?

There are several steps to take in this situation. If you are receiving spam, threatening, or harassing messages through our private messaging system, this is a violation of our User Agreement. So first thing to do is report them on our Contact Page (select "Report Abuse" for the subject). We will investigate the member and may ban them from our site altogether.

In the meantime, you can block the member by adding them to your blocked list and you will no longer receive messages from that member.

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Registering, My Profile, My Account, My Listings

How do I register/become a member?

Visit our registration page to register as a new member.

Why do I have to verify that I am 18 or older?

Only adults 18 or over are permitted to become members, post item listings, respond to listings, post comments on our site, or communicate with other members. To verify your age, we will ask for you to affirmatively indicate that you are over 18 years of age when registering on our site. This website is NOT FOR CHILDREN’S USE; it is for parents to retrieve lost items for their children. Parents, your children may not use this site themselves to post their lost items; you must do it for them and monitor the responses.

Can I give you more than one email address to contact?

Automatic notifications of private messages will only be sent to the main email address you used when you registered. We can't send a notification to two different email addresses.

How do I log in?

Visit our login page. Most pages that require login will tell you if you are not logged in. You can always look in the top right corner of the site for the Log In link. If you are not logged in, it will say "Log in". If you are already logged in, it will say "Log Out". If you can post a comment or listing, you are already logged in. When you do log in, you will be given the option to auto-login on future visits, so you don't have to login again.

Why can’t I log in?

Passwords are case-sensitive. If you've forgotten your password, go to the forgot password page to have instructions for resetting your password emailed to you. Passwords must contain at least one uppercase letter, one lowercase letter, and one number.

Can I change my username?  What is a screen name?

Your username and screen name are two different animals. Username is what you log in with and is not visible to anyone but you. Screen name is what appears on your listings and comments on the public website. You can make them the same or different. Usernames and passwords must contain at least 8 characters. Please choose a user name and screen name that do not reveal your true identity. To change them, go to the edit username and password page.

How do I change my password?

To change your password, go to the edit username and password page. Usernames and passwords must have at least 8 characters. Passwords must contain letters and numbers.

I can’t remember my username, can I still sign in?

If you can't remember your username, contact us with your email address and we'll help you.

I can’t remember my password, what should I do?

If you've forgotten your password, go to the forgot password page to have instructions for resetting your password emailed to you. Passwords must contain at least 8 characters, including letters and numbers.

How do I change the email address for my account?

To change your email address, go to the edit email page.

I found my item.  How do I delete my listing or turn it off?

View your account by going to the My Account link at the top of the page. In the menu on the left side, click "View My Listings". There you can see all your listings and click Edit on the one you want to change. Once in the Edit screen, you can set the status to Closed to take it off the website.

How do I delete my account?

We hate to see you go! But if you want to delete your account, first you must be logged in. Visit the "My Account" link at the top of the page, then once on the Account page, click the "Delete Account" link on the left side. If you delete your account, all your listings and comments will be deleted as well.

I don’t seem to be receiving any email from LostMyLovey. What should I do?

Make sure that .(JavaScript must be enabled to view this email address) and .(JavaScript must be enabled to view this email address) are both in your spam "whitelist", or added to your list of safe domains in your email program. If you are concerned you aren't getting our email notifications, you can always log in to our private messaging system and check for messages there.

Where can I find your Privacy Policy?

You can find our Privacy Policy here.

Where can I find your Safety Guidelines?

You can find our Safety Guidelines here.

Where can I find your User Agreement?

You can find our User Agreement here.

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Social Media, Testimonials, Feedback, and Website Stuff

I want to give you feedback on your website, or I have an idea to make your service better.

We'd love your opinions and comments! Visit our contact us page and select "Feedback – Website" as the subject.

I am so happy that your service was able to locate my child’s toy.  How can I say thanks?

We'd love to hear from you! Visit our contact us page and select "Report a Success Story" as the subject.

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Site Abuse

Where can I find LostMyLovey’s rules?

You can find our User Agreement here.

How do I report a violation of LostMyLovey’s rules?

We take violations very seriously. You can report them by going to our contact us page and selecting "Report Abuse" as the subject.

What if I see something that shouldn’t be posted on LostMyLovey?

There are two ways to report an inappropriate listing. At the bottom of each listing, there is a link marked "Report Inappropriate Listing". Click that to notify us of a specific problem listing.

You may also contact us and select "Report Abuse" as the subject. If you use this form though, you will need to copy and paste the title of the problem listing in the email, so we know which listing you are referring to.

What are the consequences for breaking LostMyLovey’s rules?

Users who violate our User Agreement in any way, post obscene, vulgar or defamatory content, or abuse, harass or spam our members in any way, will be banned from the use of this website permanently.

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